Privacy Policy

From 25th May 2018 the EU General Data Protection Regulation (GDPR) is enforceable.

The Privacy Notice set out below complies with the requirements of the GDPR for the Company to explain how it collects and processes personal data.

We respect and value the privacy of all of our Clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Personal data is any data that any data which relates to an identifiable person, who can be directly or indirectly identified from that data. Personal data does not include details relating to a Company except to the extent that this information can identify an individual.

Identity and contact details for the controller

 Aqua-Jet Specialist Drainage Contractors Ltd is the controller of your personal data.

Data protection officer is- Eve Gidlow

Email address-

Telephone Number- 01283 730333

Address- Yard 21, Hilton Industrial Estate, Sutton Lane, Hilton, Derbyshire, DE65 5FE.

Purpose and Legal Basis for Processing

 Aqua-Jet collects personal information from when you make an enquiry (by post, fax, e mail, website, telephone or conversation with one of our team or fill in an account application form.

Aqua-Jet collects personal data so that it can enter into the following business activities:

  • Providing and managing your account
  • Supplying our products or services to you. Your personal details are required in order for us to enter into a contract with you
  • Communicating with you. This may include responding to emails or calls from you.

Sharing of Personal Data

We may sometimes share your information with third parties in order to supply services to you. In some cases, those third parties may require access to some or all of your personal data that we hold.

We may also share your data with a card processing company we use to process credit/debit card transactions and with debt collection agencies for the purpose of recovering overdue outstanding amounts.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We will never pass on your data to a third party for marketing purposes.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular page on the site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security & retention

 Personal information may be held in a paper form or electronically. Where the information is held in a physical form there are physical security measures in place to maintain security of your information, for example, restricted access and locked storage. Where data is held in an electronic format this is password protected.

Personal information is kept for the duration of your time as a Client and can be kept for a period of up to 10 years.

Your rights

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
  • The right to restrict (i.e. prevent) the processing of your personal
  • The right to object to us using your personal data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract.
  • Rights relating to automated decision-making and profiling. We do not use your personal data in this

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

Concerns or Complaints

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please contact-

Data protection officer is- Eve Gidlow

Email address-

Telephone Number- 01283 730333

Address- Yard 21, Hilton Industrial Estate, Sutton Lane, Hilton, Derbyshire, DE65 5FE.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Date of issue: 25/05/2018 Reviewed 30/12/2020